Terms of service
1. Introduction
1.1. These Terms and Conditions (the “Agreement”) govern the entire relationship between the Client (“you,” “your”) and the Company (“we,” “our,” “us”) regarding the purchase and use of products and services offered through our online store.
1.2. By accessing our website, placing an order, or otherwise using our services, you acknowledge that you have read this Agreement, understood it, and agree to be bound by its terms. If you do not agree, you must not use our website or services.
1.3. The Client is obliged to carefully read this Agreement before accepting it and using the Company’s services. The Client agrees that use of the services acknowledges acceptance of this Agreement.
1.4. This Agreement contains a mandatory arbitration clause requiring disputes to be resolved by arbitration on an individual basis, rather than by jury trials or class actions.
2. Definitions
2.1. Unless otherwise defined, the following terms shall have the meanings set forth below:
(a) “Agreement” means this Terms & Conditions contract.
(b) “Client” means any user purchasing goods or services from the Company.
(c) “Company” means [Insert Legal Entity Name], with registered address at [Insert Address], and email: support@lunara-formula.com.
(d) “Goods” means physical products (including but not limited to dietary supplements) sold online by the Company.
(e) “Services” means the operation of the Company’s website, subscription plans, and related services.
(f) “Distance Contract” means a contract concluded between the Company and the Client through online or other distance communication.
(g) “Website” means the Company’s website at [Insert Website URL].
3. Orders and Contract Formation
3.1. All product listings on the Website constitute an invitation to purchase, not a binding offer.
3.2. A Distance Contract is formed only when the Company accepts the Client’s order by sending a confirmation email.
3.3. The Client is responsible for providing complete and accurate order details. The Company is not liable for issues arising from incorrect or incomplete information.
4. Prices and Payments
4.1. Prices are listed in U.S. Dollars unless otherwise indicated. Taxes, duties, and other fees may apply depending on the Client’s location.
4.2. Payment must be made at the time of order through approved payment methods.
4.3. Payments are processed by third-party providers. The Company is not responsible for errors or breaches by such providers.
4.4. Title to Goods remains with the Company until full payment is received.
5. Shipping and Delivery
5.1. Orders are processed within 1–2 business days. Estimated delivery times vary by location and carrier.
5.2. Risk of loss passes to the Client once the order is marked “delivered” by the carrier. The Company is not responsible for lost or stolen packages after delivery.
5.3. Clients are responsible for ensuring shipping addresses are accurate.
6. Subscriptions
6.1. Subscriptions for recurring product delivery renew automatically unless cancelled prior to renewal.
6.2. The Client authorizes recurring charges to the stored payment method at the prevailing subscription rate.
6.3. Subscription cancellations must occur before the renewal date. Cancellations after renewal apply to the following billing cycle.
6.4. Discounts provided on subscription orders may be forfeited if cancelled before the second billing cycle.
7. Returns and Refunds
7.1. The Company offers a 60-day money-back guarantee. Refund requests must be submitted to support@lunara-formula.com within 60 days of delivery.
7.2. Returned products must be in their original packaging. Opened items may be refunded, but empty containers are not eligible.
7.3. Approved refunds are issued to the original payment method within 10 business days. Shipping charges are non-refundable.
7.4. Clients in the European Union retain their legal right to a 14-day withdrawal period for unopened products.
8. Limited Warranty
8.1. Goods are warranted to conform to their description and be free from material defects at delivery.
8.2. The warranty does not cover misuse, improper storage, normal wear, or accidental damage.
9. Intellectual Property
9.1. All content on the Website, including trademarks, text, images, and digital materials, is owned by the Company and protected by intellectual property laws.
9.2. Clients may not reproduce, distribute, or exploit any content without prior written consent.
10. Liability
10.1. To the fullest extent permitted by law, the Company disclaims liability for indirect, incidental, or consequential damages.
10.2. The Company’s total liability for any claim shall not exceed the amount paid by the Client for the relevant order.
11. Medical Disclaimer
11.1. Goods sold are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.
11.2. Clients should consult a licensed healthcare provider before using supplements, especially if pregnant, nursing, under 18, or taking medication.
12. Governing Law and Dispute Resolution
12.1. This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles, and regardless of the Client’s location.
12.2. The Client agrees to attempt informal resolution of disputes by contacting support@lunara-formula.com prior to initiating arbitration.
12.3. Any unresolved disputes shall be settled by binding arbitration under the rules of the American Arbitration Association. Arbitration shall be conducted on an individual basis only, and the Client waives the right to class actions or jury trials.
13. Miscellaneous
13.1. If any provision of this Agreement is held invalid or unenforceable, the remaining provisions remain in force.
13.2. The Client may not assign this Agreement without the Company’s written consent. The Company may assign rights and obligations at its discretion.
13.3. Continued use of the Website or Services constitutes acceptance of these Terms.
