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Refund policy

100% Money-Back Guarantee

60-Day Refund Policy

At Lunara, your satisfaction is our priority. We want you to feel fully confident trying our sleep supplements. If for any reason you are not completely satisfied with your purchase, we offer a 60-day money-back guarantee.

Eligibility for Refunds

  • You have 60 days from the date of delivery to request a refund.
  • To qualify, the product must be returned in its original packaging. Opened bottles are eligible for a refund, but we do not accept returns of completely empty containers.
  • Proof of purchase (such as your order confirmation or receipt) is required.

How to Start a Return

  • Contact us at support@lunara-formula.com to initiate your return.
  • Once your request is approved, we will provide instructions on how and where to send your return.
  • Items sent back without prior approval will not be accepted.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact us immediately at support@lunara-formula.com. We’ll make it right at no extra cost to you.

Exchanges

If you’d like to exchange a product, the fastest way is to return the original item and place a new order once your return is approved.

Return Shipping Costs

Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect.

European Union 14-Day Cooling-Off Period

  • If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without providing justification.
  • The 14-day period starts from the day you receive your item.
  • To exercise this right, your item must be in the same condition you received it—unopened, unused, and in its original packaging. You will also need to provide proof of purchase.
  • Please note that you are responsible for covering the cost of return shipping unless the product was delivered damaged, defective, or incorrect.

Refund Timeline

  • Once we have received and inspected your return, we will let you know whether your refund has been approved.
  • Approved refunds are issued back to your original payment method within 10 business days.
  • Please note that your bank or credit card provider may take additional time to process and post the refund.
  • If more than 15 business days have passed since your refund was approved, please reach out to us at support@lunara-formula.com.